• Warranty

    At Prima Pet Food, we are proud of our extensive range. That is why we do everything we can to deliver our products to you in perfect condition. Nevertheless, an order may be damaged during transport, in which case you may be entitled to a warranty claim.
    Have you received a damaged product? Please make sure to report the defect to us within two months. If it is covered by the warranty, we will replace it free of charge.

  • Complaints

    Although we at Prima Pet Food strive to ensure a flawless ordering experience, something may always go differently than planned.
    So, are you dissatisfied or do you have a comment? Then send an email to info@primadiervoeding. We will be happy to help you further.

    Have we been unable to reach a solution together? In that case, you can submit your dispute for mediation via WebwinkelKeur: https://www.webwinkelkeur.nl/consument/geschil/
    Since 15 February 2016, consumers in the EU have also been able to submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr.